Terms & Conditions

“Platform” means the pickupickup website, applications and booking tools. “Partner” means the independent, licensed transport company or driver performing a transfer. “Passenger”, “Customer”, “you” means the person booking or travelling. “Booking” means a transfer request confirmed through the Platform. “Transport Contract” means the contract of carriage formed directly between the Passenger and the Partner.

pickupickup acts solely as a booking agent and intermediary. We facilitate the introduction, reservation, communication and (where applicable) collection of payment between Passengers and Partners.

We are not a carrier, taxi operator, transport undertaking, travel organiser, tour operator or package-travel provider. We do not own, lease, control, maintain or inspect vehicles, and we do not employ, supervise, direct or control drivers. Partners are independent contractors and are not agents, employees, partners or joint venturers of pickupickup.

By completing a Booking, you enter into a direct Transport Contract with the Partner. pickupickup is not a party to that Transport Contract and assumes no obligations under it.

Prices shown at the moment of booking are fixed for the route, vehicle class, passenger and luggage counts you selected, and include the Partner’s fare and our service fee unless stated otherwise. Changes made after booking (extra stops, additional passengers or luggage, waiting time beyond the free allowance, route changes requested on the day, tolls or permits triggered by such changes) may be charged separately by the Partner.

A Booking is only confirmed once you receive a confirmation containing a booking reference. We may decline or cancel any Booking that appears fraudulent, mispriced, unlawful, or that cannot be serviced.

Payments processed through the Platform are collected by pickupickup on behalf of the Partner. Where a Partner accepts payment directly, that payment is entirely a matter between you and the Partner.

Cancellation windows, fees and refund amounts are shown before you confirm and in your booking details. Refunds are returned to the original payment method and may take 5–10 business days to appear. Our service fee may be non-refundable where the service has already been performed.

Failing to appear at the agreed pickup point within the free waiting period, providing incorrect flight or contact details, or being unreachable, is treated as a no-show and may result in the full fare being charged. Any refund beyond the published policy is at the Partner’s discretion.

You must provide accurate pickup and drop-off details, flight numbers, contact details, and correct passenger and luggage counts; the Partner may refuse carriage if actual passengers or luggage exceed the booked vehicle’s capacity, without refund. You must hold all documents required for travel and comply with local law, seat-belt and child-seat requirements.

Passengers must behave lawfully and safely. The Partner may refuse or terminate carriage in cases of intoxication, threatening or abusive behaviour, or risk to safety. You are responsible for any damage or soiling caused to the vehicle by you or your party.

Journey times are estimates only. We do not guarantee arrival times and are not liable for missed flights, missed connections, missed events, or any consequence of delay.

Neither pickupickup nor the Partner is liable for failure or delay caused by events beyond reasonable control, including traffic, road closures, accidents, weather, natural events, strikes, industrial action, civil unrest, terrorism, war, epidemics, government or airport restrictions, vehicle breakdown, or failure of third-party networks and payment systems.

To the maximum extent permitted by applicable law, pickupickup’s liability is limited to the correct operation of the Platform (accepting, transmitting and confirming Bookings). We are not liable for the acts, omissions, negligence, wilful misconduct, licensing, insurance, roadworthiness, punctuality, safety, conduct or fitness of any Partner, driver or vehicle, nor for the performance or non-performance of any Transport Contract.

We exclude all liability for personal injury, death, illness, loss of or damage to luggage or personal property, theft, accidents, and for any indirect, incidental, special, punitive or consequential loss, including loss of profit, loss of enjoyment, missed flights, additional accommodation, moral or reputational damage.

Where liability cannot lawfully be excluded, our total aggregate liability for any claim relating to a Booking is limited to the service fee actually received by pickupickup for that Booking. Claims relating to the transfer itself must be pursued against the Partner, who carries the statutory licences and insurance for the service.

Nothing in these terms excludes liability that cannot be excluded under mandatory applicable law, including liability for our own fraud or gross negligence, or the statutory rights of consumers.

Partners warrant that they hold all licences, permits, roadworthiness certificates and passenger-liability insurance required in their jurisdiction, that their drivers are legally entitled to drive and to work, and that all documents supplied to us are genuine and current. Partners are solely responsible for taxes, social contributions, employment obligations and regulatory compliance relating to their operation.

Partners and Passengers each agree to indemnify and hold pickupickup, its officers, employees and affiliates harmless from any claim, demand, fine, penalty, loss or cost (including reasonable legal fees) arising from their breach of these terms, their conduct, or the performance of a Transport Contract.

Complaints about a transfer should be raised with us within 14 days of the journey via our contact page. We will pass the matter to the Partner and assist in good faith with communication, but we do so as an intermediary and this does not create or accept liability on our part.

All Platform content, branding and software is owned by pickupickup or its licensors and may not be copied, scraped or reused without written permission. By submitting reviews or other content, you grant us a worldwide, royalty-free licence to publish and use it. We may remove content that is unlawful, misleading or abusive.

We may update these terms at any time. The version published on the Platform at the time of your Booking governs that Booking. Continued use of the Platform after changes are published constitutes acceptance.

These terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have exclusive jurisdiction, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

Questions about these terms: support@pickupickup.com. See also our Privacy Policy.